Microsoft Dynamics customer relation management software is an IIS-based web application that uses client server architecture site here. It can be accessed with Internet Explorer 6 or higher. Microsoft claims it can support activities such as sales, marketing, and helpdesk. However Microsoft claims that using its proprietary technologies based upon.Net framework will allow this product to be enhanced to support other related activity. Microsoft wants its CRM software to be used by its business partners as an XRM platform. This allows it to handle other activities than those that are generally customer-centric. This CRM software is available to clients and partners in four different versions. The software also supports upward compatibility so that clients can easily upgrade to the latest version as their needs change.
Microsoft Dynamics CRM can be used in several languages. It integrates well with Microsoft products, such as MS office and Microsoft small business server. It is easy to customize the CRM application to suit the user’s needs. Third party tools can also be used to add additional features. Dynamics CRM can also be customized internally to provide familiar or easy-to-understand forms. Business work flow can also easily be customized. Custom objects can be added for additional activities. This application can send Emails and raise alarms for next steps in an activity or pending work. E-mail campaign management is easy and can also be tracked. Service scheduling allows for all activities including logging, dispatching, tracking and follow up.
Microsoft Dynamics CRM software has many components. These include MSSQL database and web services layer. The SDK that comes with the application allows for customization and integration. The web services layer handles communication between applications. This layer also contains other components, which were developed to improve functioning. The server platform is responsible in creating domain-specific objects and providing building blocks for the application. Microsoft exchange servers process incoming and e-mails.